I can't believe - just after two months using my new ThinkPad X1, I have not been able to access my File Explorer, Outlook and other Office products, OneDrive and so on since September 3rd.
Our IT support tried different ways to uninstall OneDrive and tried to enter the safe mode, but it was not successful. Then I initiated a recovery update on my PC on September 5th. After an hour of installation, I was no longer able to access my account. (A few days later I was told by the Lenovo support that this is a BitLocker feature). The reset of the pin is not successful because my operational system has corrupted.
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| Pin error |
The Lenovo support arrived on September 13rd and helped remove the BitLocker first through my personal recovery key, and then tried to back up some data by manually taking out the SSD and putting it into a reader. After that, they reinstalled a new Windows 11 enterprise on this PC by removing everything from my PC.
The entire process of diagnosis, trials, testing, and fixing takes two weeks. I was under the stress and anxiety for half of the time. The most challenging part is contacting the Lenovo support. I was not so sure what is covered and whether they can come fix the issues given my warranty. During the period, our IT support are fantastic. And a lot of friends provided useful suggestions, such as backing up the data first, and then reinstalling the OS system. In the future, I hope this will not happen, but even it does, I will be less panicked.
Here are some set up resources:
Duplicate OneDrive Folders in Navigation Pane
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